Returns/Exchange

Q. I received a defective/damaged item, can I get a refund?

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact within 30 days from the date of receiving it. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred within a week as of the date you requested the return.

Q. I received a wrong item, how can I return it?

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 14 day returns.

Q. When are ‘Returns’ not possible?

There are a few certain scenarios where it is difficult for us to support returns:

Return request is made outside the specified time frame, of 14 days from delivery, or 30 days for defective items.
Product is used, damaged, or is not in the same condition as you received it.
Specific categories like innerwear, lingerie, socks, cosmetics and clothing freebies etc.
Defective products which are covered under the manufacturer’s warranty.
Any consumable item which has been used or installed.
Products with tampered or missing serial numbers.
Anything missing from the package you’ve received including price tags, labels, original packing, freebies, and
accessories.
Fragile items, hygiene related items.

Q. I have changed my mind; can I return what I have bought?

If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 14 days to return them, keeping the below rules in mind:

The item is not on the Non-Returnables list.
You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.

Q. Can I return Clothing & Fashion accessories?

A. You can return any Clothing item or Fashion accessory within 14 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:

not listed in the Non-Returnable List.
not Clearance Items clearly marked as such and displaying a No-Return Policy
in the same condition as received and with the original packaging box and tags attached

Q. What are the items that cannot be returned?

The items that cannot be returned are:

Clearance items clearly marked as such and displaying a No-Return Policy
When the offer notes states so specifically are items that cannot be returned.
Items that fall into the below product types-
Underwear
Lingerie
Socks
Software
Music albums
Books
Swimwear
Beauty & Fragrances
Hosiery

Also, any consumable items that are used or installed cannot be returned. As outlined in Consumer Protection Law and Its Executive Regulations and concerning section on non-returnable items.

Q. How long does it take the courier to collect the returned items?

Typically, Courier representative will contact you within 3-5 days from the day you requested a return.

Q. Can I schedule time with the courier to return an item?

At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.

Q. Can I return my item after 14 days?

There may be situations in which you were not able to return items within the 14 days, in such cases please contact us through Contact Us page to file a complaint. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.

How can I receive a refund if I paid by Credit Card?

If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement or Cash U, depending on individual’s bank process.